Privacy Policy

Last updated 22/06/2023

1. General Information

Your privacy is very important to us, and we are committed to safeguarding it. This privacy policy (‘privacy policy’) explains what we will do with your personal information. Consenting to our use of cookies in accordance with the terms of this privacy policy and the cookie policy when you first visit our site permits us to use cookies every time you visit our site.

For questions regarding the collection, processing, or use of personal data, for inquiries about the correction, blocking, or deletion of personal data, please contact us:

Nomoko AG

Elias-Canetti-Strasse 7,

8050 Zürich, Switzerland

info@nomoko.world

+41 44 309 81 11

2. Collecting personal information

We collect the following types of personal information when you access our site as a visitor without registration:

information about your computer, sent by your browser whenever you visit our site. This may include your IP address, geographical location, browser type and version and operating system
information about your visits to and use of this site including the referral source, length of visit, page views and website navigation paths
if you subscribe to our emails and/or newsletters, contact information, such as your name and email address
we collect information when you engage with our marketing messages and when you click on links included therein. We use third-party service providers to help us analyze your use of our site and diagnose technical issues

Additionally, we register the following types of data from our registered users:

contact information, such as your email address, that you enter when you register within our site
information that is generated while using our site including when, how often and under what circumstances you use it
information related to the transactions or payments you make with us, such as payment method (credit or debit card number or bank account information), purchase amount, date of purchase, and in some cases, the information about your purchases. Different payment methods may require the collection of different categories of information. The payment method information that we collect will depend upon the payment method that you choose to use from the list of available payment methods that are offered to you at the time of check-out. We may also receive your name, email, billing, or shipping address and in some cases, your transaction history to authenticate you

3. Using your personal information

Personal information submitted to us through our site will be used for the purposes specified in this policy or on the relevant pages of the site. We may use your personal information for the following:

administering our site and business
personalizing our site for you
enabling your use of the Services available on our site
supplying Services purchased through our site
sending statements, invoices and payment reminders to you, and collecting payments from you
sending you non-marketing commercial communications
sending you email notifications that you have specifically requested
sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
dealing with inquiries and complaints made by or about you relating to our site
keeping our site secure and preventing fraud
verifying compliance with the terms governing the use of our site and
other uses

Your privacy settings can be revoked at any time by contacting us directly.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

4. Legal basis and purposes

Our legal basis for collecting and using the personal data described in this privacy policy depends on the personal data we collect and the specific purposes for which we collect it:

Contract: to perform our contractual obligations or take steps linked to a contract with you:

to register you as a client or user as instructed by you, including the evaluation of applications to commence or expand the use of our services
to provide and administer services as instructed by you
to provide you with customer support

Consent: we may rely on your freely given consent at the time you provided your personal data:

to provide you with our newsletter, special offers and general information about our services (with your explicit consent)
to provide services and products to our prospective users

Legitimate interests: we may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced:

to provide and maintain our site, as well as to detect, prevent and address security threats
to analyze, improve, personalize and monitor the usage of our site and communications
to notify you about changes to our site and our privacy policy
determine eligibility for and offer new Nomoko products and services
promote, analyze, modify, and improve our services, systems, and tools, and develop new products and services, including reliability of the services
conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business

Public interest: to meet regulatory and public interest obligations:

to maintain records and conduct compliance checks, for example anti-money laundering, fraud and crime prevention

5. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

to the extent that we are required to do so by law
in connection with any ongoing or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

Information we collect may be stored, processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

Personal information that you publish on our site or submit for publication on our site may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this section of this policy.

7. Retaining personal information

This section of this policy sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Without prejudice to that, we will usually delete personal data falling within the categories set out below at the date/time set out below: personal data will be retained for the time necessary to provide or improve services requested by the user, or stated for the purposes outlined in this policy. The user can always request the data controller to suspend or remove the data.

Notwithstanding the other provisions of this section of this policy, we will retain documents (including electronic documents) containing personal data:

to the extent that we are required to do so by law
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

8. 8. Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic financial transactions entered into through our site will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our site confidential; we will not ask you for your password (except when you log in to our site).

9. Amendments

We may update this policy from time to time by publishing a new version on our site. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our site.

10. Your rights

As a data subject, you can contact us at any time with a notification under the contact information mentioned above to make use of your rights. These rights are the following:

the right to receive information about the data processing and a copy of the processed data
the right to demand the rectification of inaccurate data or the completion of incomplete data
the right to demand the erasure of personal data
the right to demand the restriction of the data processing
the right to receive the personal data concerning the data subject in a structured, commonly used and machine-readable format and to request the transmittance of these data to another controller
the right to object to the data processing
the right to withdraw a given consent at any time to stop a data processing that is based on your consent
the right to file a complaint with the competent supervisory authority

In Switzerland:

Federal Data Protection and Information Commissioner, Feldeggweg 1, CH-3003 Bern

In Luxembourg:

National Commission for Data Protection, 15, Boulevard du Jazz, L-4370 Belvaux

11. Third party services

We may engage third party companies (‘service providers’) to facilitate the operation of our site, assist us in analyzing the use of our site or provide site-related services such as payment, delivery or IT infrastructure services. These service providers have access to your personal data only and to the extent necessary to perform these tasks on our behalf and are required to protect this data in accordance with our contractual obligations and applicable data protection laws.

In particular, we work with the following service providers:

Facebook

This Site uses functions of Facebook, a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook’s interest-based ads, follow these instructions: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on Facebook’s privacy practices, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Google Analytics

This site uses Google Analytics, a service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Heap Analytics

This site uses Heap Analytics for capturing and analyzing user interactions to produce reports based on real-time data of user behavior on our site. Heap Analytics is provided by Heap Inc., 225 Bush St. 2nd Floor, San Francisco, CA 94104, United States of America. Heap enables us to collect and analyze how our users are interacting with our services. Heap does this by collecting data on what users are doing, including but not limited to what webpages they visit, what users click on, where those users are located, what browser or platform those users are using, and many other forms of behavioral or personal data.

More information can be found in Heap’s privacy policy: https://heap.io/privacy

HubSpot

On our site we use HubSpot for different purposes. HubSpot is provided by HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. HubSpot is an integrated software solution that we use to cover different aspects of our online marketing. This includes, among others: email marketing, social media publishing & reporting, reporting, contact management (eg, user segmentation & CRM), landing pages and contact forms.

More information can be found in HubSpot’s privacy policy: https://legal.hubspot.com/privacy-policy

iTunes (Apple Podcasts)

We integrate a redirection to our podcast on the third party website iTunes. The operating company of iTunes is Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014. iTunes uses cookies. Therefore, personal data may be processed by iTunes, its partners and service providers. We have no influence on this data collection. Further information about this can be found in Apple’s privacy policy: https://www.apple.com/legal/privacy/en-ww/

JOIN

For recruiting purposes, we use the third party services of JOIN on our site. The operating company of Join is JOIN Solutions AG, Landsgemeindeplatz 6, 9043 Trogen, Switzerland. Personal data is processed by JOIN, its partners and service providers. We have no influence on this data collection. Further information about this can be found in JOIN’s privacy policy: https://join.com/privacy

Lumigo

Our site uses Lumigo for monitoring and debugging of our cloud applications. It allows us to build trace of all services participating in the transactions and find bugs. Lumigo Ltd. Is based in Marmorek St 6, Tel Aviv-Yafo, Israel. Further information on Lumigo privacy policy can be found here: https://lumigo.io/privacy-policy/

Medium

We integrate a redirection to our blog on the third party website Medium. Medium is an online platform where individuals and companies can publish blog articles freely and free of charge. A registration to read the blog articles is not necessary. The operating company of Medium is A Medium Corporation, 799 Market St San Francisco, CA 94103, USA. Medium uses cookies. Therefore, personal data may be processed by Medium, its partners and service providers. We have no influence on this data collection. Further information about this can be found in Medium’s privacy policy: https://policy.medium.com/medium-privacy-policy-f03bf92035c9

New Relic

We use New Relic products to ensure that our site is working well. New Relic, Inc. is a Delaware corporation headquartered at 188 Spear Street, Suite 1200, San Francisco, CA 94105, United States of America. New Relic enables us to have a full-stack observability of our site infrastructure as well as collects the operational data for analyzing incidents and explaining anomalies. Further information can be found in New Relic’s privacy policy: https://newrelic.com/termsandconditions/privacy

Sentry

We integrate real-time error tracking of our services which gives our developers the insight needed to reproduce and fix crashes. For this purpose, we use Sentry products. This service is provided by Functional Software Inc, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, United States of America. More information about Sentry’s privacy policy can be found here: https://sentry.io/privacy/

Spotify

We integrate a redirection to our podcast on the third party website Spotify. The operating company of Spotify is Spotify AB, Regeringsgatan 19, 111 53 Stockholm, Sweden. Spotify uses cookies. Therefore, personal data may be processed by Spotify, its partners and service providers. We have no influence on this data collection. Further information about this can be found in Spotify’s privacy policy: https://www.spotify.com/ch-de/legal/privacy-policy/

SoundCloud

We integrate a redirection to our podcast on the third party website SoundCloud. The operating company of SoundCloud is SoundCloud Global Limited & Co. KG, Rheinsberger Str. 76/77 10115 Berlin, Germany. SoundCloud uses cookies. Therefore, personal data may be processed by SoundCloud, its partners and service providers. We have no influence on this data collection. Further information about this can be found in SoundCloud’s privacy policy: https://soundcloud.com/pages/privacy

Stripe

We use Stripe services for providing the economic infrastructure for our users. Stripe enables us to accept payments and manage our business online. Stripe Inc is based in 510 Townsend Street San Francisco, CA 94103 United States. We use Stripe to facilitate payments, billing, and invoicing on our Site. Further information on how Stripe processes data can be found here: https://stripe.com/en-ch/privacy#personal-data-we-collect

Twitter

Our site uses functions of Twitter. The provider is Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the ‘retweet’ function, the websites you visit are linked to your Twitter account and made known to other users. In the process, data is also transferred to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter.

For more information, please refer to the privacy policy of Twitter at: https://twitter.com/privacy

Vimeo

We integrate a redirection to our profile on the third party website Vimeo. Vimeo is an online video platform where individuals and companies can publish videos freely and free of charge. A registration to watch the videos is not necessary. The operating company of Vimeo is Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA. Vimeo uses cookies. Therefore, personal data may be processed by Vimeo, its partners and service providers. We have no influence on this data collection. Further information about this can be found in Vimeo’s privacy policy: https://vimeo.com/privacy

YouTube

YouTube is a video content visualization service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Its use allows this site to incorporate YouTube content. Personal data may be collected by YouTube. Further information can be found in YouTube’s privacy policy: https://www.youtube.com/howyoutubeworks/policies/community-guidelines/